Help Center

Account & Requests

Using the Brand assistant (Premium)

Tap Brand assistant under your Brand name in the workspace. Premium, on locations with Premium turned on.

It acts only on the location shown at the top ("Acting on"). Switch locations first to change another one.

Try: "Open Saturday 10:00–16:00, closed Sunday", "Closed December 25 and January 1", "Change my description to …", "Update my Website link to https://…", "Add a location", "Explain my analytics", "Where do I change my NFC destination?", "Draft a VIP text about our weekend special".

Every change shows a preview — location, before and after, dates and local time. Tap Confirm to apply it. Previews expire after 15 minutes and can only be used once. Hours, date-specific hours and description changes can be undone.

New links still go to WHERESLI review ("Saved—awaiting approval"). New locations open the normal Add location review and start Free.

It won't guess. "Closed on holidays" or "stop my live" gets a question back. Payments, sending campaigns, account deletion, ownership transfers and security settings use their regular screens.

Daily limit: 40 requests per Brand per day, shared by all of your locations (switching locations doesn't reset it). The count resets at midnight Eastern Time. Free and Plus keep Help search and every manual control.

Date-specific hours (for example a holiday closure or a shorter day) apply only on those dates, in your location's local time, and are used everywhere WHERESLI checks whether you're open — Discovery, "open now" and plans. Undo restores your previous hours.